Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Personal Information: Name, email address, phone number, physical address
• Account Information: Username, password, role (owner, tenant, provider)
• Property Information: Property details, documents, photos, location data
• Payment Information: Transaction details (we do not store full payment credentials)
• Usage Data: How you interact with our platform
• Device Information: IP address, browser type, operating system

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Protect the rights and property of FikirEnderase and others

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With your consent: We may share information with your permission
• Service providers: Third parties who help us operate our platform
• Legal requirements: If required by law or to protect rights
• Business transfers: In connection with a merger or acquisition
• Between users: Property owners, tenants, and providers as necessary for transactions

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Account lockout after multiple failed login attempts
• Secure payment processing through trusted gateways
• Regular backups and disaster recovery procedures

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Understand how you use our platform
• Improve our services based on usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect certain features.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Objection: Opt-out of certain data processing
• Portability: Receive your data in a structured format
• Withdraw consent: Stop us from processing your data

To exercise these rights, contact us at privacy@fikirenderase.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Detect and prevent fraud

After account deletion, we will delete or anonymize your information within 30 days, except where retention is required by law.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Ethiopia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Sending an email notification
• Displaying a notice on our platform

Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@fikirenderase.com
• Phone: +251-912-345-678
• Address: Kazanchis, Addis Ababa, Ethiopia
• Data Protection Officer: DPO@fikirenderase.com